Cafe Rio Mexican Grill

Normally a 5 star experience. Tonight the payment system went down, which I don't fault the employees for. However, the way they handled the situation was very poor. The lady making the orders continued making orders by yelling down the line of waiting customers until the entire counter was filled with orders. No lids were placed on the orders for at least 15 minutes until another lady noticed. After that it was another 15 minute wait for the system to come back up. When another customer asked if the food could be remade since it was cold, the first lady was very rude about it and didn't remake any of the orders. Normally I love eating here, but having to wait 30 mins for cold food, poor ser...

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If you order online, DO NOT wait for the app to tell you your order is ready for pickup.I ordered online and showed up to the store 10 mins prior to the pick up time I sat down and waited for my phone to notify me that your order is ready When it finally did, I walked up to counter and the girl said I don't see your order here,.... Oh wait, is that it over there As she pointed to the shelf on the wall which holds to-go orders, and sure enough my order had been ready 21 MINUTES BEFORE THE APP SAID IT WAS.It was ready before I even got there!!! So why did the app make me wait until my food was cold?

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I remember eating there years ago and it was delicious. Went there tonight an hour and a half before they closed and it was awful. The employees seemed irritated that we came in to order. One of the guys was rolling his eyes when I was asking questions. My enchiladas were tiny and they put very little of the ingredients on top. For 10 dollars per bowl.... definitely not worth it.

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we had unplanned here this afternoon and did not know what to expect. the staff was efficient and friendly, eating was fresh and very good. only suggestion is that the larger tables were only few and where we were behind us was too close, so when the people were sitting there, it was unpleasant. will eat there again when we are in missoula.

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Had a catering order for 16. It all was good but there was near enough chips for 4 to 5 people. Not a good deal.

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