Cold Stone Creamery

I hate to give such a low rating because their ice cream is amazing. However, out of the last 6 times I've been there, only one of them I would consider to be a good experience. My most recent experience was the worst and is what prompted this review. I brought in a coupon for a buy one get one free like it, love it, or gotta have it. I asked for a gotta have it cake batter ice cream with Reece's cups and brownies. The girl who helped me couldn't remember my order so literally asked me to repeat it three times! Then when I order the second item she asked me what size. It was BOGO free so obviously the same size as the previous order. Then when she brought me up front I noticed what I ordered...

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As I stood in line watching the employees making ice cream I decided I didn?t want any ice cream. Every worker was (ringing orders) touching money then returning back to the ice cream to prepare another order. NO ONE washed their hands in between. No one is wearing a hair net. One guy scratched his scalp and rubbed his nose and went straight in for icecream. The young lady had these long nails that dipped in the ice cream every time she took a scoop. I was just disgusted and very disappointed because my kid and I really wanted some icecream.

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Always best burgers hands down, and customers service ???? amazing as always. Love there secret menu a must try road kill fries, but when you ask for It just say animal style fries and a flying Dutch man all you need to do is put the flying Dutch man on top of the animal style fries and go to town. So delicious ????

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I drove 13 miles to get less than 2 scoops of icecream and paid 11. Over rated brand, for the same amount of you can get much better value from your local grocery stores and taste 3-4 pints different ???? kind of premium top shelf ???? of Gelato all day loooong! Not coming back to COLD STONE shops again!

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They do not honor Coldstone coupons. Received an email for a BOGO valid in ALL nevada locations and they did not honor it at checkout. Cashier asked -who I guess was the manager- and he refused. We left the ice cream and they didn?t even care. How sad.

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