Marriott Southfield Concierge Lounge

I stayed at the Marriott Detroit Southfield in late April and, unfortunately, had a deeply disappointing experience. During my stay, I left some important property in my room, and despite promptly reporting the issue, the handling of the situation has been nothing short of frustrating. After initially reaching out, I had to make a nearly three-hour drive back to the hotel to initiate the investigation. Since then, communication has been severely lacking. Despite repeated follow-ups and assurances that the management team would contact me, I have received no updates for weeks. This level of customer service is unacceptable, especially from a brand like Marriott. The continued lack of response...

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My stay was recent June 14 recent. Someone was found unalived adjacent to our room. Prayers go out to the family. Sorry for your loss. It happened some time a little after 3:30 am. When I tell you the matter of keeping the noise level down so not to disturb the rest of the paying guest was not HANDLED correctly at all. We DID NOT GET TO GO TO BED until after 10 am and had to be at a conference at 1pm I am so upset. I reached out to 3 people and was basically told it was a death to get over it. Like I said my heart goes out to that family but the hotel could have put them in a conference room, a banquet hall to not to disturb the other guest. On top of that they charged my card twice. I speak...

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The dirtiest, worst service in the Detroit Metropolitan area. The front desk and the morning manager are very unprofessional and unreasonable. I bought 2 room and a cake for my 14 year old and they assumed I was going to have a party and TRIED to make me sign a bogus no party form . They got no complaints from my stay. I had to wait 30 mins for my TV. After that o had to change rooms to our discomfort. The pool area is dirty and nasty. The customer service was horrible. Pleas seek othe hotel chains. I am a business owner of RLH SECURITY SERVICES LLC and I will never stay at southfield/Detroit Martiott. This place has horrible service. You will be very disappointed for the money you spend. GO...

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Expensive hotel with a pool! No free incentives come ready to splurge! Very clean kind helpful black tall manager guy professional and he the best . Customer service stop there!

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Was there for work rooms were clean nothing fancy. The staff was just like every hotel undertrained. Food was good nothing special.

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