Panera Bread In New

This place was once the proudful amazing place.... Sadly, it has taken for the farthest worse you can possibly get. The place is absolutely filthy. The service is extremely slow, mind you, when the place is empty and there are no customers in line, nor any take outs being placed. There are times i have seen them prepare my food on the counter without a paper under it. Mind you, it was just used to make a meat sandwitch then they decided to put my bagel on it after wards. They have poor hygiene behind the counter. Not always wear gloves, or if they are wearing them, they touch draws, microwave , etc, as using the same gloves to make your food. They no longer serve your coffee in a dignified c...

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I joined the sip club since it seemed like a good deal. Well, it is, but it all depends on the item. The coffee is often cold or empty, I told the staff, and they didn't seem to care. It's crazy that it happened multiple times. One time, I made the mistake (on the laggy app) of ordering a regular instead of large (it is free with the sip club either way). I tried to explain the mistake, but they absolutely refused. They are often out of a certain type of bread or cheese. The quick pick up in the drive trough is in no way quick. Order is often late also. The only reason i go there is that the food is good most of the time and somewhat healthy...

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Restaurant is filthy. Orders are literally ALWAYS wrong. Delivery, pick up, drive thru doesn’t matter it probably won’t be what you ordered or missing something. As a former Assistant Manager for Panera this store is a sad story. Save yourself the aggravation and order from the one in Farmington but West Farms Mall. They’ve yet to drop the a ball and are clean and friendly as well.

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My food had hair on it, and what they did was blame me, it's funny that no one at my table had dark hair and I had a cap on, and they call me again and I see the workers. Hat, I will not return to this place

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Drive through wait time for a rapid pickups take more than 10 minutes

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