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"Pre ordered a drink 20 min. Prior to arrival. And didn't get my drink for another 30min. Unacceptable, they shouldn't mis lead people with their times"
Telefone: +17472302061
Endereço: 20056 Sherman Way, 91306, Winnetka, US, United States
Cidade: Winnetka
Website: https://www.starbucks.com/store-locator/store/1019193
Segunda-feira: 04:30 -23:00
Terça-feira: 04:30 -23:00
Quarta-feira: 04:30 -23:00
Quinta-feira: 04:30 -23:00
Sexta-feira: 04:30 -23:00
Sábado: 04:30 -23:00
Domingo: 04:30 -23:00
Pratos: 1
Comodidades: 4
Categorias: 5
Avaliações: 237
Customer service is not so great. Ordered on mobile arrived ten minutes after estimated time and still waited another 20 min for one Frappe. I know it was busy so i waited patiently but no one was available to attend any waiting customers. Plenty of employees but most were in the back and glanced over a bit but never asked what i was waiting for even said excuse me but no one responded. Went to the cashier to ask nicely if my order was ready she said “ the guys are working on it” had already received part of my other order proceeded to wait another ten min. Even overheard a chick ask if anyone knew what was going on with the order which no one responded and one guy said idk. Finally, after b...
The worst Starbucks experience I've ever had. first I went to drive thru waited for about 15 min, but the line was not moved. then I decided to go to the load and thought it would be faster. I was disappointed. in the load were all baristas roared, false commands, redoing orders, etc. then I saw that one of the baristas grabbed a cup by placing their hands in the cup. After waiting for about 15 minutes, I asked if someone was working on my order. one of the baristas told me that they lost my ticket. that made me angry. I went to the manager and asked my money back. I complained to the manager about baristas who put their hands in the cups to make the drinks, but I don't think it was register...
I have to say I go to a lot of Starbucks during my week! I love Starbucks coffee .. BUT I HAVE TO DAY THIS ONE STORE IS THE WORST I HAVE BEEN to ! The service is SLOW ! , Employees are RUDE ! STORE IS DIRTY in OUT ! I make sure my neighbors in apartment know how bad it is ! It's a shame because bits so close .. but worth the drive to get better service else where !! Giving them one star is TOO mich .. horrible !
Horrible Starbucks Store I love Starbucks in general but this time not only was customer service bad but the wait time was more than 15 minutes and to top it off when I got to the window what I had ordered they had to run out so they were supposed to give me a refund and it’s been two days and the refund has yet not reflected back on my card oh and they only take card because they don’t have change ????
