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"Service: Dine in Meal type: Lunch Price per person: £10–20 Food: 3 Service: 2 Atmosphere: 4"
Telefone: +441932863973
Endereço: 221-223 Portsmouth Road, KT11 1JR, Elmbridge, United Kingdom
Reserva, Agendamento
Cidade: Elmbridge
Website: https://www.acasarestaurant.co.uk
Pratos: 10
Categorias: 5
Avaliações: 5599
Eaten here so many times and always loved it but recently while dining here had an awful experience firstly was the waiter that answers the phone and seats you when you arrive (older gentleman with black hair quite tall) we were seated near the bar and herd him speaking with another member of staff in he’s native language thinking no one could understand him (I’m multi lingual) making very rude and disrespectful and sexist comments and remarks about a family on a table that he has seated. Later I found a piece of food prep plastic in my Main course, I quietly and politely made the waiter aware of this and he was so abrupt saying where I can’t see, that’s nothing just a tiny bit just take it...
Understand it's a small space and you want to try and maximise custom but it feels quite rushed and cramped. It's also really noisy and not easy to hear the staff. The table was very small. If we had both had a starter and gone for steaks, we would have been looking at £150, just with a bottle of prosecco. It needs to be better than this for that money. Food is fine but not outstanding. We wouldn't not go back but it wouldn't be near the top of our list
I just want to take the time to say this restaurant is the most perfect authentic Italian restaurant money can buy. I am actually stunned by the food and the people who work here. This is a place you come to sit down for an hour or two after a long day at work. Everything was just absolutely perfect. Thank you A casa for an amazing time with my family. Nathan Service: Dine in
