Arthur's - Reservar uma mesa

Following our experience, I have written directly to the restaurant and had no response, which is another minus. What follows is an edited version of that contact. Following our visit yesterday evening I want to pass on some of our observations which I hope you will take on board constructively. We received a warm and pleasant greeting on arrival. The main front of house was helpful throughout and we would say that she was making every effort to please. Our enquiries about timings and serving pauses were answered efficiently and several requests during the meal responded to similarly, once attention had been gained, which wasn 't always easy as both servers were prone to being pass kitchen f...

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After following Arthurs online for a while I was excited to finally try the tasting menu, however this just didn't live up to expectations. Whilst the food was nice, it wasn't anything amazing and given the price of the 10 course menu I'd say you can get a lot better for your money else where. There was some smoked fudge at the end that quite frankly tasted like eating a cigarette butt. Also the service was just not up to par for a fine dining experience, smoke and the smell of fish filled the restaurant from the moment we entered, serving staff were leaning over the table every time they put the food down, additional cutlery was placed on the table and we were expected to share this around...

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We often do taster menus and were excited for this one which was nice but not wow. Some down points Basic IKEA cutlery which I hate One of my plates was chipped No one asked us if we wanted the cheese course The toilet is very small and a tight squeeze to get in and out. The bin is also very small for disposing of paper towels. The atmosphere could be improved Would also appreciate the cork being returned from our wine as we didn't finish it all and took it home. The food was well presented, and the prescatarion option was good. For me the pickled egg was too pickled and overpowering, the peach Melba tart was slightly under baked on the pastry and it was a shame the final trio of sweets were...

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After having several ‘tasting menu’ experiences at various local restaurants this was by far the worst! Bright lights, no atmosphere, filthy carpet, no table linen, paper napkins, chipped crockery, dirty glasses, bland food, no-one bothered to explain courses or ask if they were enjoyed, limited wine choice and, to top it all, we were charged for something we didn’t have! Would not recommend at all, try The lighthouse at Boylestone for a proper tasting menu experience!

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Our third and sadly final trip to Arthur's in this location. Everything about this restaurant is special and always a wonderful evening. Can't wait to try the new location and see what the amazing team do with it!

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