Bengal Spice - Reservar uma mesa

We always use this restaurant when ordering Indian food. We even use their own website rather than Uber Eats as they have previously advised they get charged for orders put through apps. However this evening after placing an order on their website at 7.30pm and being advised of a 70 minute wait, we still hadn’t received the order by 9pm. We called to see where the order was and was told it was out for delivery. So we waited some more. At 9.45pm I called again to be told the order was never received as it was ‘stuck in the system’. Despite telling us 45 minutes earlier telling us it was out for delivery. We got an apology and a refund however my husband has to be up for work at 4am and has no...

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Tonight, we ordered two meals from this restaurant and they arrived within the estimated time of 45 minutes. However, half of our food was missing. When we called to report the issue and request the missing items, the person on the phone suggested we microwave what we already received instead of sending out the missing food fresh. When we insisted on receiving what we paid for in its proper condition, we were met with verbal abuse and called names. Despite our attempts to speak to a manager, we were told none were available and that a refund could not be issued. We were even told to come and collect our food ourselves, despite having paid for delivery. This entire experience was a disgrace,...

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Even using Bengal for years and been a few dips in the quality with changing Owners. I left a bad reveiw a couple of months ago but now here to put that right as the quality has returned with our last few orders so normal service resumed! No idea if there's been another change of ownership since February but all perfect with last half dozen orders.

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Food is average, when they decide if they can be bothered to deliver. Be warned, they accept your order and then reject it after keeping you waiting until delivery time. Not a dearth of quality Indian takeaways sadly, so they get away with it and remain in business.

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The Masala Dall was watery and lacked lentils, while the Garlic Chilli Chicken was not spicy and tasted too acidic to enjoy. I recently read an article in today's Daily Echo reporting that the restaurant has received a hygiene rating of 3.

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