Bojangles ' Famous Chicken 'n Biscuits

This place is the worse. This is the second time I have had bad service from them. The first time I figured it was the staff. It 's the staff in general. I ordered a 2 piece snack, wasn 't offered a leg and thigh then given two wings and said that was their two piece snack. When I asked asked for a leg and thigh I was told it would be 15 mins. After 15 mins leg and thigh not ready yet. I was told it will be an additional 10 mins. After 10 mins the staff is laughing and playing still no chicken. I asked how they would compensate me the manager didn 't even know what that word meant. I ended up waiting a total of 45 mins still no chicken. The manager asked me what I wanted to do. I told them a...

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Worst customer service ever!!! I just went to the drive thru. Nothing?no greeting no nothing. So after 5 mins of silence I just go around because at this point I think the speaker must be broke. I get to the window and this so called manager name Zekiya or whatever she said comes to the window and says I gotta go back around and wait in line that just formed. States they didn?t say anything because they were busy.. like what?! Not a hold on one min I?ll be right with you. Nothing! Was very rude and mind you when I just drove to the window after waiting 5 mins there was only one car there at the window?. This location definitely needs more training. And that manager needs to be looked into!

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I would rate 0 stars if I could. I made an order on September 30, 2022 in the amount of $30.41. My order was canceled with no given reason. I tried calling multiple times, I've emailed, I've filled out 2 complaint forms online, I called the 800 number also sent them a message on Facebook. I haven't got an answer or a refund. I just want my money back.

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I have eaten at this location twice within 2 weeks and it's pretty good. No real complaints except sometimes they move a little slow in the drive-thru. My food has been fresh each time which is wonderful.

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No Fries, no blueberry biscuits, no chicken strips, more coating on chicken than meat and my order was missing items.

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