Caffe Nero - Reservar uma mesa

Ordered an iced Americano and a iced velvet latte. The Americano had 2 cubes of ice and the iced velvet Americano was just room temperature. The person was friendly with the service and everything but the drink was not even close to iced. Disappointed. I don't generally leave a bad review, but the word iced drink has an expectation.

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Staff were disorganised and disinterested. When handing out drinks, they were just chatting to each other and couldn't even tell me what each drink was. Drinks were watery and one was lukewarm. Lots of seats available.

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Amazing service every day from the superb Charlie (female). Always a smile no matter the weather and does the best large latte and cappuccino (with sprinkles) to take away! Andy and Steve from Work with York

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Very friendly patient staff. Enjoyed my visit. Just very busy and lots of messy tables but staff were busy seeing to customers

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Best tasting coffee of all big name coffee shops in my opinion

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