Chipotle Mexican Grill

I NEVER bash a business because I know things happen. We 're human, we make mistakes. However, I 've given this location upwards of 5 chances before warning the public. Chipotle Mexican Grill in Brainerd, MN is a joke. This apparently is their idea of a Barbacoa Bowl with cheese, lettuce, meat, cheese, rice, and beans. As you can tell this is not it and it 's missing half the portion. This is also halves of avocados making up the large guacamole . I didn 't drive 50 miles round trip or pay $60 for our meals to get this. ? A BOGO meal is their idea of fixing the problem, however I shouldn 't have to buy anything in order to get the meal that I already paid for to begin with. The label has the...

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Pleasantly surprised very pleased! Probably the best Chipotle experience I?ve ever had. I?m from Rochester our Chipotle?s are sooooo awful (they literally leave them abandoned and unlocked while the comp accepts mobile orders so when people go there the receipts are across the floor no employees there at all). This place was nothing like that! I ordered in the app, drove there they have a convenient drive thru window. I also was able to get a lime on the side. ? the female employee was very sweet and helpful. Thank you guys for the best fast food experience I?ve had in a really long time. ?

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Online ordering is hardly ever available. If you do manage to get an order in, you'll be disappointed. The portion sizes are a joke. Ingredients will be missing. My last order contained no lettuce and maybe a teaspoon of rice(not exaggerating). Oh and if you order a bowl they'll forget to put a fork in the bag. Seriously, they may as well shut this Chipotle down. By far the worst one I've been to. I'll just spend a little more money at El Tequila or California Burrito.

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This location was great when they first opened. After a few months it slowly went down hill until it was at rock bottom. Mobile ordering is NEVER available, the counter where you are suppose to order food is super dirty all the time and they consistently are out of several ingredients. If you decide to go into the store expect a line out the door. Multiple times I have come and seen only 1 employee on the bar and checking people out.

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Went for a burrito bowl. Ordered double chicken. They had to scrape the bottom of the pan to get a normal portion. Wanted guacamole, but they were out. I saw some at the for delivery station. They said they couldn 't serve from there as it was only for delivery orders. They did charge me for double chicken and what did add was really dry.

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