Chipotle Mexican Grill

I?d like to start by saying that I?m a former Chipotle employee (at the UCF location, not this one , so I understand the demands of working at Chipotle, especially during the busy dinner rush. Given my knowledge and prior experience working for this company, I can say that the Colonial location is the worst managed store I?ve ever ordered food from. In my past three orders, there have been mistakes or disappointments each time. The first time, my online order was thirty minutes late (beyond the promised ?ready by? time . The second time, my order did not include pinto beans and they gave me ONE taco when I ordered THREE. The third time (this visit they flat out didn?t make my order. It was p...

• Útil
• Não útil
• Responder

The guy on the line was very stingy; I was not asking for extra stuff and not pay for it, when I asked for extra steak his pan was empty and basically denied it. I had to ask for pollo asado to get the extra protein also when I was in the cash register I saw a cockroach that I had to step on it because the cashier did not care about it. I had my cell phone in the car went there and got it and when I went back inside the cockroach still there.

• Útil
• Não útil
• Responder

If you want to wait an hour after your online order is supposed to be ready and watch the people waiting in line get quicker service. And. When you finally get your order (I got 3 tacos) you are given a sloppy mess.This is your place. Not to mention if you want to cancel your order because it's taking too long they won't do it for you because the order was placed online and you have to go to their website which is not user friendly.

• Útil
• Não útil
• Responder

Unfortunately this is the worst location I have been to with Chipotle. Our order was 15 minutes late, the food was wrong, there was not enough staff at lunch time and the location needs to be cleaned. I really enjoy Chipotle but this location really needs some attention. The good news is there is a ton of seating inside but the service is not fast enough to take advantage of it.

• Útil
• Não útil
• Responder

Update: 06-2022 Third time in as many months that they had no steak nor were they cooking it in the grill. So yummy. Even with a line they get it out fast. Always friendly people here

• Útil
• Não útil
• Responder