Chipotle Mexican Grill

I visited the restaurant with the intention of making a purchase, but I asked to use the restroom first because I did not want to eat my food in a bathroom. The restroom required a code to enter, which I was told to ask for. However, when I asked a coworker and a supervisor for the code, they informed me that I needed to make a purchase in order to use the restroom. I explained that I intended to buy something, but needed to use the restroom first. Despite my assurance that I would make a purchase, they refused to provide me, a paying customer, with the restroom code. I expressed my disappointment and frustration, and ultimately decided not to make a purchase as I found the situation absurd....

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So I ordered my food through the app at 7:18 pm, the earliest time slot that was available was for 8 pm. I go into the restaurant at 8:02 pm, and my food had not even been started. When asked about the food, the manager had to search for my receipt. Only to find out that I still had a wait for the chicken and steak to get done. Another 15 minutes for the chicken and 5 minutes for the steak. Then found out while I was waiting for those items, there was no more cheese. Now I have to wait 5-10 working days for a refund. After the employee Ms. Alayshia was rude to me when I asked her about a refund. Was told that I needed to go back on to the app to request a refund. Thankfully, the manager that...

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I went into the restaurant with intentions to purchase some food, but I asked to use the restroom first because i did not want to take my food into a restroom. The restroom needs a code to enter so i asked for the code. I was then told by a employee and a supervisor that i have to purchase something to in order use the restroom. I told them i am buying something but i have to use the restroom first. So they didn?t give me a paying customer (repeatedly) the restroom code i was told that they would get in trouble. So i proceeded to leave and not buy anything because that is ridiculous. Why should I A customer have to buy my food first then take it to the restroom with me!! They are GHETTO AND...

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Long wait times. They place priority on the online orders. They should have a separate station like the one in Clinton does. I don?t like that they talk over the food without a mask. Also, when ordering they don?t give you a chance to state what you would like?why are you asking about toppings before you even start my bowl. It just throws me off. I?ll drive a little further to Clinton.

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This is the worst Chipotle I've ever visited, and they act like they don't care! OMG, it's always sloppy kitchen appearance and people serving you with nonchalant attitudes, sad!

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