Chipotle Mexican Grill

The parking lot is normally really crazy with a long wait so I have gotten used to mobile ordering. The mobile order is always late. My order and another person's must have gotten swapped because my lid and bag were for me, but the order was the exact opposite of my selections. I drove back to ask for it to be remade with my order from the lid and was informed that they don't do remakes. I asked what my option was then because it wasn't my fault the assembly line put the wrong lid on the wrong order. I was told I have to call Chipotle's main line to request a refund. 30 minutes on the phone later and I got a refund. Seems like a ridiculous system. Don't throw your food away if it's wrong. Yo...

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another unsatisfied customer. had a mobile order filled incorrectly and there was no correction. it was like they told me too bad. if they make a mistake in preparing a meal, customer service 101 says to correct it. it wasn't even 25% exactly. wrong tear, wrong meat, wrong topping. there was no mistake. two trips (original pickup and what I suspected to be the corrected eating) and not a meal for me.

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This had to be the worst experience I have ever had at this location. Not only were they out of shredded cheese, which I could forgive them for but to get a bowl with only a few forks of rice and same with carnitas is unforgivable. Damn, an I was a faithful customer but looks like I won't be anymore. I can't believe that they packaged that and gave it out. Shame on you.

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the line moved slowly, eating was tasteless. sode pf guacamole had no taste, chips had no salt, salsa was moderate. sad for this review because we enjoy chipotle.

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Worst Chipotle in Arizona. Long waits every day. Long waits every single day, its insane.

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