Chu By China Doll, West Hq

AVOID THIS PLACE AT ALL COST. After nearly two years coming here for gelato we thought to get there cake for a birthday party. We spoke to about three people behind the counter about the cakes NOT ONE said that the cake needs to be put in the freezer. Opening the cake the next day we found it had melted we called they to say no one told us it needs to be in the freezer they just said it’s your fault our staff are trained. They value the $68 we spent on the cake more then the customers right we will need come here again and we have told all our family and friends enjoy the $68 dollars but you have lost hundreds more from us please AVOID THIS PLACE THEY DON’T CARE ABOUT CUSTOMER ONLY THERE MON...

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Bought a cake from Gelatissimo, but they neglected to mention it needed to be frozen. By the time I got home, the cake was melted and inedible. To make matters worse, they wouldn't offer a refund. Very disappointed with the service and lack of product information. Also found the customer service to be rather rude and dishonest I would suggest going to another ice cream place if you are interested in good service. Made this little girl cry. Service: Take out

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Great range of flavours, generous serving sizes Vegetarian options: There are a good selection of non-dairy options. They are clearly labelled. Dietary restrictions: Dietary options are clearly labelled Service: Dine in Meal type: Dinner Price per person: A$1–20 Food: 5 Service: 5 Atmosphere: 5

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yummy yummy in my tummy :D Food: 5 Service: 5 Atmosphere: 5

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Very good Food: 5 Service: 5 Atmosphere: 5

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