Cold Stone Creamery

They didn't tell us their AC was out when we walked in. I noticed the ice cream was a little melted, but I thought it must still be good if they're still serving it. By the time we paid for it and sat down, it was ALL the way melted. They served us melted ice cream. It was gross, and I asked for my money back. They laughed and said they couldn't because we threw it away. I went to the trash, got it out, and gave it to them, and they said they can't tell if we ate it or not. I asked for all of their names and the number to corporate. They gave me Princes, Tiana, and Olivia. They wouldn't give me the number to corporate but gave me their boss Dave's number. I tried calling, and it just went to...

• Útil
• Não útil
• Responder

My wife and I decided to visit Cold Stone Creamery for the first time, post-dinner, to satiate her ice cream cravings. The experience was nothing short of delightful, largely thanks to the exceptional customer service we received. Our server, Iana (I hope I’m spelling her name correctly), was the epitome of hospitality. She proactively offered us samples to help us make our choices, a gesture we noticed she extended to other customers as well. The atmosphere in the shop was buzzing with energy, yet it felt personal and welcoming. Right after us, a couple received equally attentive service, with Iana offering to make fresh cones for them. This level of care and attention to detail set the ton...

• Útil
• Não útil
• Responder

It seems like this place has a bad management problem. The service is terrible, the quality of the icecream is very low, and there is little to no cleaning being done. It seems like whoever owns this franchise, doesn't care about the business. I've been here twice during the last 30 days and it was the same bad experience.

• Útil
• Não útil
• Responder

Slow.Gave two workers my order and they never did it I had to remind them 4 times it wasn't even busy smh.When they finally decide to come from the back they messed up my order and gave me the wrong size.Worst cold stone really fell off when they switched owners.

• Útil
• Não útil
• Responder

Jacob was so sweet and patient. He’s such a great employee I just felt like he deserved a kudos!

• Útil
• Não útil
• Responder