Cold Stone Creamery

Went here to get a small cheesecake shake. They had a puddle on the floor infront of the ice cream chest which I slipped in, they had Extremely slow service, then I got my shake I took a sip before I even left the store and it was SOUR I told the two girls that I think the milk they used was bad, they told me ?no that?s how the cheesecake tastes? I said no it doesn?t? then they sniffed the milk and literally gagged? it was CHUNKY? I got a refund and I will never be going back I?m disgusted

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I asked for whip cream ontop of my Ice cream and instead of just telling me they didn?t have whip cream they put cool whip on it from a whipping can. I only figured this out when I got home but just from looking at it I knew something was off cause it was a flat swirl ontop of my icream Instead of how whip cream normally looks. Extremely unprofessional.

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I usually love coldstone however this location is probably the worst. They skimp you on the icecream and when you say something they don't like it. I got a few got to have it sizes and it wasn't even filling the cups. When I asked the server about it he said that's how it's supposed to be. This location is a huge rip off borderline theft ????.

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Hubby and I went to get ice cream the workers had no gloves on serving the ice cream and also ringing the cash register, not as much as washing their hands or having someone else just work the register. We left without getting our ice cream because this is not sanitary especially now more so with Covid 19.

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I really love to take my grandchildren here, as the ice is delicious, but the outer cleanliness is very disturbing, the landscape building is terrible! Overgrown weeds and flowers, lots of garbage, etc. That makes Holbrook creepy.

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