Crumbl Cookies Cottonwood

Absolute worst experience I’ve ever had. Employees acted like I was hindering them by coming into the store, when I asked for a recommendation they gave me nothing. When I submitted my order (I was the only customer) they gave me the wrong order. When I told them it was wrong I got a eye roll and questioned what I ordered. When they brought out the right order it looked less than ideal, when I asked about missing/ minimal toppings they told me it is what it is. When i got to the car I noticed cookies were not the correct temperature. “Chilled” cookies were room temperature and “hot/fresh” tasted day old. Love crumble, but will not be coming back to this location.

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Quality at this location has gone way down. Lately everytime I order cookies they arrive and are only half frosted or not frosted at all. Or I receive the wrong cookies. Or they're on top of each other and messy. Very disappointed. I'm not sure what changed but I used to love this place.

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We had the Reese’s peanut butter cookie and it was delicious, but the cereal on top was so stale we spit it out.

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Employees are always super friendly and helpful when I go into this location.

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Best cookies you will ever try! New flavors keep me enticed.

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