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"Ordered a custom ice cream cake. Easy to communicate with, did it exactly as I requested! Very happy with the cake and service!"
Pratos: 0
Comodidades: 2
Categorias: 4
Avaliações: 5
Ordered 2 shakes at the drive thru, one gentleman took our card rang it through. Waited a few minutes more, different person tells us the debit card didn 't go through. Which we found odd, but gave them a credit card instead. Husband drove away while I checked the online account. Yes, it went through debit fine. Went back to talk to them about double charging us, showed them the bank info. They refused to reverse it, said the manager would call us later. Oh and they got the order wrong too, twice. Poor customer service and we just paid over $24.00 for 2 poorly made thin shakes. Would like to hear back from corporate please. UPDATE: Unfortunately this was not resolved. We received a call from...
1) The person at the cash was also doing drive thru and interrupted me mid-order to take a drive thru order *twice* 2) The ice cream was runny 3) Asked for a variation on a menu item and although they tried they couldn't understand what I was asking nor was there a way to key in a variation into the cash register. 4) Called out my number when my order was ready but I was never given a receipt or number 5) It often smells like sewage or something similar inside. This doesn't seem to effect the food but makes dining in impossible. This has happened frequently ever since it opened.
Twice in a row, I ordered birthday cakes and both times they were not made up when I went to pick them up. The last time, I waited for an employee for 15 minutes before she came out and said there was no cake. So I had to wait another 15 minutes for the cake to be made. I had pre-paid. Poor business practice. A complementary cone would have gone a long way. Next time, I am going to Guelph.
