Dave Buster's Gaithersburg

Good way to spend an afternoon. We met some friends here on a Sunday. We requested to sit in the bar area and they were very accommodating, asking if there was a particular game we were wanting to see. Cocktails were just OK, but they had a good draft special. They have a few 5$ bar snacks and i really liked the Flatbread. Our waitress, Monica, was wonderful. She was friendly, attentive and professional.The games were lacking a bit. Many were out of order. A few we played were not working correctly. Some are very boring. You swipe your card and then get 1 turn, which sometimes only lasts a second. There are no instructions that I could find, so figuring out a game sometimes takes a few swipe...

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Despite making a reservation at 6 and arriving at 6, I was told I would need to wait 10 minutes for the table to be ready, after 11 minutes I approached the hostess who checked that the table was ready, no one came to let us know and I had 2 small boys that I had to buy power cards for to keep them busy. No one refilled our water, we had to flag someone down for a soda refill. One of the boys was given the last booster seat that had a broken buckle making it impossible to secure. My child kept tipping forward so we held the back of the chair down the whole night. I indicated on the reservation it was my birthday, no one acknowledged it, so why even ask when making the reservation? We spent c...

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I made a reservation for my daughter's birthday for 11 am. I didn't necessarily need the reservation to reserve a table but I wanted to notify the restaurant the fact it was for a birthday. I'm not sure the staff knew of the reservation as there was not even a staff member to greet us. After asking what packages or services they offer for a birthday, I was just told they could provide a candle. For food we tried ordering a flatbread but was told they were out. (They were catering a business event in the private room). Thankfully, my daughter had a good time playing the games because there was no effort for accommodating her birthday otherwise.

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The service was really disappointing. Our waitress took out order and never came back to see if we needed anything else. I had to go find her to get what we wanted. Half of the bathroom was not working, no toilet paper, toilets full, only one out of 3 faucets worked. Some of the games had broken parts, but still took your money. So sad to see this place already falling apart and nobody seems to care.

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One of the better Dave and Buster’s in the area. Clean. Good food service.

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