Dunkin' Donuts - Reservar mesa

This was the worst customer service experience I have ever had. I purchased donuts and coffee for my employees using a company credit card at a Dunkin' Donuts location. Unfortunately, I did not receive a receipt for the transaction. When I returned to the store and spoke to Randy, who claimed to be the franchise owner, he informed me that he was unable to reprint the receipt. I contacted the corporate customer service hotline and was told by a representative that Randy had provided false information and could indeed print the receipt. The representative asked for my contact information so that Randy could reach out to me to resolve the issue, but I was skeptical that he would follow through....

• Útil
• Não útil
• Responder

Ordered a couple of times through Grubhub. Who is usually always great. However this location is always out of what ever I order. Today they were out of plain bagels, Boston Creams, Vanilla cremes, spider donuts etc... I'm okay if you replace some of the donuts but I opened my box and they replaced them with plain non-frosted non-filled donuts. That puts the grub hub driver in a tough spot. I Gave her a generous tip and she already drove to the location. I don't want her to not get the tip after getting that far. So I reluctantly accepted the order and paid 28 bucks (after tip) for a box of plain donuts and 2 non plain bagles. Waste of money.

• Útil
• Não útil
• Responder

The espresso machine breaks down about once a week, and it has not been replaced despite being told by staff that it needs to be. The restaurant's hours are inconsistent, with the sign saying they are open until 4 but sometimes closing early. Online hours need to be updated. The employees are sometimes friendly, but the food is often missing ingredients and many items are sold out. Despite being a loyal customer, I will not be returning due to these ongoing issues. It's a shame because the drinks and food are delicious, but overall the service is lacking.

• Útil
• Não útil
• Responder

I ordered an everything bagel with bacon, egg, and cheese, which should have been pretty straightforward. However, there was a hair in my order and the bagel turned out to be plain instead of everything. The staff seemed uninterested in fixing the mistake and the plain bagel was stale. I won't be returning. When I tried to address the issue with the staff, they seemed indifferent and did not offer to correct the error. I will be speaking to management about the poor customer service. I am disappointed with my experience and will not be returning. Reserve uma mesa agora

• Útil
• Não útil
• Responder

The workers at the restaurant were very rude, as they were having a conversation while taking my order. They also served my wrap frozen, and it seemed like they did not even bother to warm it up. I was very disappointed with my experience and will not be returning to this location.

• Útil
• Não útil
• Responder

Wow. Ordered curbside service with app. Had baby in the car. Very few Customers in the store. Waited 15min and nobody came out. Called store and was told they are busy. Baby started to cry and had to go. Will never ever be back. Service is so bad nowadays.

• Útil
• Não útil
• Responder

Every time I order a large latte at this restaurant, it is always half filled with coffee. Before even taking a sip, I always take pictures of the drink and it is consistently only halfway full. Please improve your service, Dunkin'.

• Útil
• Não útil
• Responder

The staff at this restaurant is always friendly and the quality of the food is on par with what you would expect from Dunkin'. Reserve uma mesa agora

• Útil
• Não útil
• Responder

Quick friendly service. Nice variety of food available.

• Útil
• Não útil
• Responder

This location is always super friendly and helpful.

• Útil
• Não útil
• Responder