El Pollo Loco - Reservar uma mesa

It has been 6 months since I’ve visited, so hopefully things have improved, but here’s my review. Have been twice to this restaurant with hopeful expectations. Both times the chicken was terribly over cooked and so dry and hard that much of it was inedible. Both times. Friends with us agreed. Atmosphere was fair, not as clean as it should have been, staff was all very young and not trained in customer service nor noticing dining room cleaning needs. They were hanging out safely behind the counter together. Not sure who was the manager or if one was there. Quite disappointing. Will not return nor can I recommend this restaurant.

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I finally had a chance to experience one of my favorite food chains again while on business in Richardson, TX. The chicken was superb! I elected to wait for the new batch to finish cooking. I was able to get a nice pic of the tasty birds on the grill! Staff were very helpful with getting me the action shot! ? Big props to the two young cooks, cashier and manager. Customer service #1!For my sides I had beans and rice and corn on the cob. Everything was freshly prepared. A mix of corn and flour tortillas with the avocado sauce and mild salsa.I look forward to returning to the location on my next visit !

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I come here with my mom every other Tuesday and it never disappoints. We work everywhere in Dallas and have found different places to eat. I get so excited when I know we are going to pollo loco. They are so nice. They keep it clean. The food is amazing.Food: 5/5

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This is the first time I've ever eaten at El Pollo Loco. I was very impressed. I first saw El Pollo Loco in Nuevo Laredo 20 years ago and just realized that they were now in this area. Very good food.Food: 5/5

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Bought double chicken tostada today on date 06-26-2023 and there was fly in it that’s really disgusting. They should clean it moreFood: 4/5

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