El Torito Laguna Hills

We had a horrible experience. Sunday brunch. It started where we were seated outside on a table with an half inch of dirt on it. Manager had to come and clean it. Then the shade we had was taken away from us and given to another table.she then tried to move us to another dirty table with a ton of flies I refused and said no please find us a table inside. She did but we didn’t get a waited on for 25 min. The food lines were long by the time you got to the food it was either gone or cold. Just a horrible experience. I will never go back. I will continue to post about this experience. I spoke with the manager she did not seem to care.

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Tried the chicken taco salad and it was delicious. Chips and salsa were plentiful. Only issue was trying to open the app for the rewards program. Had to reset password a few times and when finally got it opened, the server said reward number shown didn’t register in their system even though opened app clearly showed my name and rewards. Had to give him a couple different phone numbers then he said it worked. Added an extra 10 minutes to the end of our meal. Besides that, service and food were great!

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There weren’t ample enough food, silverware or plates during our dining experience. When we were up getting food, after placing our drink order, our table was double booked and given to an alternate family. The wait staff was tremendous and did everything they could to provide a nice Father’s Day brunch. But it seems they were understaffed.

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Terrible experience. Will not visit an El torito again. Reservation meant nothing. Too many people not enough food at buffet or service at table. Tried to put us outside at dirty uneven matched tables. They said they did not guarantee an inside table for the reservation. Not worth $36 per person. Buffet not staffed well and long lines.

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Don’t go to this El Torito (Laguna Hills)service is always slow but Father’s Day was the worst. It took 1 hour to get coffee and champagne after complaining twice finally brought by hostess. Long lines at buffet and they ran out of many items.

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