Grafa Pizza Pasta - Reservar uma mesa

Stopped by today, the customer service was awful. Alexia was the one who took our order. I ordered a half pepperoni sausage half cheese. We waited for an hour, the lady that took our order left before we even got our pizza. After all the wait they still managed to get the order wrong. The lady that was left there asking if we have ordered, she didn’t even know what was going on since she just came back from delivering. Poor lady, no communication whatsoever. I would not recommend this place, such an disappointment.

• Útil
• Não útil
• Responder

Terrible customer service. We ordered and they told us it would be 30 mins, it took 2 hours and when we called to check to ensure there was not an issue they hung up on my husband will trying to confirm, I called back and they picked the phone up and immediately hung up. The pizza was also almost cold when delivered and all around was not great. While I understand times are hard, especially with staffing, proper communication would have alleviated most of these issues.

• Útil
• Não útil
• Responder

Arguably the best restaurant in Miami Beach. Fresh pasta, amazing pizza. We came with 2 kids, and incorrectly ordered pasta that was too spicy. The staff was very accommodating and exchanged our order with a smile. Returned here a couple of times during our week here. Such a refreshing change of pace.

• Útil
• Não útil
• Responder

I love this place! This is our 3rd Time in from Chicago and we make sure this is one of our stops. Pizza slices are gigantic and wings are delicious. I can’t forget to mention Alexia… she is definitely helpful and attentive.

• Útil
• Não útil
• Responder

incredibly good pizza! the tomatenbasilikum with feta has hit it out of the park! Make sure to meet this place while they are in miami beach!

• Útil
• Não útil
• Responder