Gruyere Traditions Switzerland

The service really wasn't great, she was clearly rude, not even a hello. We had a raclette, the potatoes were not cooked. We asked for more, the same thing. Then, more cheese (we tried to call out to the waitress several times who pretended to ignore us). In the end, we didn't take anything back and left... it's a real shame...

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The service is underground. Zero motivation from the employees, long waiting times despite the half empty restaurant. Nobody clears the table after dinner. The employees prefer to smoke 5m next to the restaurant instead of taking care of the guest... apparently there is no need for it in such a tourist hotspot :

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The service is very slow, the fondue was compact, the potatoes were not cooked... we sent the fondue back to the kitchen so that it was diluted a little and we waited more than 20 minutes before it came back to normal. our table. The price of the food deserves much better than what was offered to us! :

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Great experience in amazing surroundings. Staff was friendly and engaged overall an amazing evening.

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Very friendly people and excellent local food. The cheese is homemade. The fondue was super tasty

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