Hampton Inn Suites Dallas-dfw Arpt W-sh 183 Hurst

Don’t stay at this hotel! Management and customer service are awful. There are several surrounding hotels that would be a better choice. I reserved 3 family suites back in February for family coming into town for my son’s graduation during memorial day weekend. When my family arrived around 4 to check in after 8 hours on the road, the rooms were not ready. Plus, they were told there were only 2 suites available not 3. If we had been notified in advance of my family arriving, then we could have chosen another hotel. The General manager, Michael Bird provided excuse after excuse. No customer wants to hear excuses, just offer to make the situation right. He was very rude, disrespectful and unpr...

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WORST Costumer SERVICE ever encountered at hotel in 30 years . Either very cold welcoming young girl or very RUDE MAN AT NIGHT SHIFT THAT WILL SCREAM AT COSTUMERS WITH BAD ATTITUDE. I was staying for 11 days for two rooms . Iam checking out in the morning. Never come back here again

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