Headrush Roasters Coffee Tea

I 've been a loyal customer, I 've gone through 7 loyalty cards. Went to the drive-thru at 10:10 am Sunday 5/21. Large Head Rush, small hot chocolate, and med caramel headrush with almond milk. It took 14 minutes to get to the window (2 cars ahead of me). When I got to the window the young man was obviously under the influence of something. My order was wrong. Long story short it took 3 tries and over 15 minutes to get my order. I got home, and it was still incorrect. I called and asked to speak to the manager because my drinks were wrong and the person on the phone said So . He wouldn 't get the manager and said I had been rude and he wasn 't going to deal with disparaging comments and I wo...

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Stopped here with high expectations from the information advertised by the shop. They do offer pour overs but only if you purchase a pound of coffee which was fine with me as I wanted to purchase some beans as I am on a trip but what they don't tell you is you have to wait for them to roast the beans which while I'm a proponent of fresh roasted coffee, the beans are not at their optimal flavor when they have just been roasted 10 minutes ago. They need a few days to off gas to create the optimum flavor. Also being on a trip I do not have time to wait 10 plus minutes for them to roast my coffee and then prepare it. The drip coffee that I did get was under roasted and the flavor was not pleasan...

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The cream cheese danish tasted like it came from a vending machine. I was so disappointed. The large coffee of the day I ordered smelled and tasted of chlorine. I took it to the person at the register. She was kind and made an Americana as a replacement. It was average at best. My husband got a mocha with cinnamon and brown sugar, it was excellent. We have been here before and had amazing experiences not only with service, food, and fellow customers, but this time the visit seemed contradictory to our past experiences.

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Ordered an iced latte tea for my daughter (even though she was hoping for Boba tea and we had read online they made boba teas). Instead of making my daughter’s tea first, the employee made an iced tea latte for herself first. Finally got her tea 15 minutes later. When trying to put the straw into the plastic cup with a lid, my daughter spilled some of the tea due to the cup being overfilled. At the end, my daughter said the tea was good, but the service was horrible!!

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Drinks were amazing, breakfast treats were delicious, and the service was on point! Great place to stop and get an iced coffee to keep me me going for the day!Food: 5/5

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