Heritage Cafe At Samlesbury Hall

Where do I start with this horrendous experience. Pre booked mother days about 4 weeks ago for a really special day with my mum. The website said mother day so I picked the date and time. The reservation all confirmed. Arrived 12.45pm, were we where taken to the table and on the table were standard menus sandwiches etc. Told my mum we’ve booked mother day, so the staff gave us the mother day menus. 15 minutes later the waiter took our order. 5 minutes later we where told the mother day menu isnt available on Saturday. This special day surely can’t get worst. The staff didn’t have a clue about anything. Training or communication doesn’t seem to be one of there values. We ordered from the stan...

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The main reason for the low score is because of my meal. I ordered Moroccan couscous salad with feta cheese and falafel, the falafel were rock hard (burnt on the outside) when they came and I mentioned it to the waitress who at first said that was how they should be then came back and offered to bring some more out, which was good, I also asked at the same time for some salad dressing as it was so dry and which she obliged with. It was a mustard dressing which I didn’t think really went with the meal but didn’t say anything as it had been too problematic already. What I did say when paying was I thought the meal was poor because the salad part was just a pile of rocket lettuce on top of some...

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Wouldn't recommend for a special occasion, although cafe is fine for an everyday visit. Booked for Mother's Day as family members wanted a meal rather than afternoon tea, but really wish we'd gone for the tea in the hall instead. The cafe is not really suited to an occasion experience too many plastic plants! Was our first time visiting and did not realise it was situated so far from the hall. It is basically a completely separate venue with a separate car park and so doesn't even feel as though you are visiting Salmesbury Hall. Staff were really rushed and we waited ages to be served drinks ordered on arrival and didn't actually get them so had to order again at the table. Our server was re...

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Dog friendly cafe, good service staff friendly. Good menu choice food was nice. Only 4 stars as the cake I had was a little dry. It is quite pricey a very busy cafe which did affect the noise level but I guess as it was a weekend you’d expect that and it’s possibly quieter on weekdays. Overall enjoyed our visit would go again.

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A lovely cafe , good choice of menu and good quality food. The best feature was the staff who were excellent. Very pleasant and friendly and very efficient, but also they gave us time before and after the meal, as it was a meet up with an old friend. Thank you

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