House Of Krustaceans

I placed an order for myself and my son, but I received a call from the restaurant informing me that they were out of the item my son wanted. I requested to cancel the entire order and get a refund. The employee was unsure how to process the cancellation and said that a manager would assist me. The manager called me hours later to explain that their system doesn't permit refunds and that I would need to contact the website they use for further assistance. That was 24 hours ago, and now I'm calling again but not getting any response. I hope this issue gets resolved soon, but honestly, this situation is quite unacceptable.

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This was my second visit to the restaurant. The first time was decent, but my family of six and I were really disappointed during our recent visit. We had hoped for a great meal for our girls' night and ended up spending $186.00, which didn’t even feed all of us. We received only ten small clusters of seafood, four corns, and a handful of shrimp. We had to go somewhere else afterward to get more food.

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I was really excited to eat here after following them on social media, but I have to say I was extremely disappointed with the service. The prices were too high for what I received. My potatoes were brown and old, and even though I paid extra for a crab cluster, the cook informed me they had run out of crab. Such a frustrating experience—only bad things to report.

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I really like their dishes. I always get fantastic customer service there. The place is well organised and the staff members are always helpful. Will come visit again.

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large seafood will be back

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