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"Super busy, but it was lunch time. First timer, and I will be back. So so good! Great customer service! Thanks SB location!"
Telefone: (+1)5623860500
Endereço: 12430 Seal Beach Blvd, Seal Beach I-90740, United States
Cidade: Seal Beach
Segunda-feira: 10:00 -21:00
Terça-feira: 10:00 -21:00
Quarta-feira: 10:00 -21:00
Quinta-feira: 10:00 -21:00
Sexta-feira: 10:00 -21:00
Sábado: 10:00 -21:00
Domingo: 10:00 -21:00
Pratos: 2
Comodidades: 4
Categorias: 5
Avaliações: 992
The restaurant had a really poor group working at the location 8 months and then they got rid of I believe a manager who was toxic and things are much calmer for customers and I'm sure staff. Unfortunately they aren't following instructions on orders and this is the second order in a month that wasn't correct. Once I drive home the roll is soggy unless you get the oil and vinegar on the side the problem tonight they forgot it for both sandwiches. I tip and it isn't a high tip but its a tip and then I hope my order will be followed but tonight two of us had dry sandwiches. I notice ratings extremely low, I think it's great to interact with the customers but maybe not talk so much while making...
Excellent sandwiches but terrible service. I ordered 2 sandwiches on line for the following day. When I arrived at the specified time 11:00 am), they didn 't even know what I ordered. When I showed them the info on a print out and my phone, they shook their head and I assumed put me at the front of the pack. Not so lucky. Customers coming in and ordering received their sandwiches before me. I finally asked about my order and was told that they were understaffed. Hmmm. I received my order at 11:30, 30 minutes late! With no apology or anything. Very disappointed. Too bad their sandwiches are so good but their service sucks!
Second time I have been here at varying busy times, and today didn't seem too busy, but a normal lunch rush, with several people behind the counter working, I waited over 15 minutes for my Philly cheesesteak sub to come out of the oven and I had ordered it with extra peppers and onions and had two bites of the sandwich that had any pepper or onion at all. Very disappointing as I normally love this food chain. It is not a cheap 6 inch sub, will not be coming to this location any longer.
