Kiva Coffee House Brasserie

I heard very good things about this cafe but was severely disappointed. I have visited twice in the last 3 months, in order to give it a second chance. I was even more disappointed this time than I was the first time around. The food itself is nice. The smoothies and coffees are deliciously made. The staff are absolutely atrocious when things go wrong or if problems arise! They have not been trained in customer service and have no serving etiquette. I ordered only hummus from the sides (just as a snack for myself). After 25-30 mins it hadn't arrived. By the time it did I had finished my drink and asked if there was anything they could do due to the delay (a smoothie on the house) to enjoy...

• Útil
• Não útil
• Responder

The staff at this restaurant were rude, inattentive, and awful. Despite being there before two other tables, I waited a long time to be served and they forgot one of the three items I ordered. To make matters worse, they only informed us after we had finished eating that their card machine was broken. When I paid in cash, I was given 1 euro in change instead of £1. This place is a complete joke.

• Útil
• Não útil
• Responder

The restaurant offers excellent value for money, has a charming atmosphere, and the staff is friendly. The food was also excellent.

• Útil
• Não útil
• Responder

How do you like your eggs in the morning? We like ours with smashed avo, bacon and sourdough

• Útil
• Não útil
• Responder

Cute little cafe, staff and atmosphere was delightful and food amazing get the chilli eggs

• Útil
• Não útil
• Responder