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"We booked months in advance for a 2 bed room showed up to a 1 bed room for people; they told us they had no other rooms. I didn’t get a refund. Room was dirty. Manager did not assist. Our friends that had a room next to us said there was a condom wrapper in their floor. Awful experience."
Telefone: (+1)5043619110
Endereço: 1611 Elton Court Rd, 70058, Harvey, US, Jefferson Parish, United States
Cidade: Jefferson Parish
Pratos: 0
Comodidades: 1
Categorias: 1
Avaliações: 0
Hi, if I could give 0 stars, I would. On October 21, 2022, I arrived at this hotel a little after midnight from Birmingham, Al 5 hour drive). I looked online and saw where it had pretty good reviews. The plan was to come to New Orleans a day early so we wouldn’t have to rush to catch the cruise ship the next morning. Once I arrived, I obtained my room key and my mother in law rented a room as well. When I went to my room room 106), it smelled like mold, the curtains were severely stained and the front door was already open and would not lock. I went to the front desk to report this and was told by the clerk that she would try to get maintenance to secure my door. The clerk called and called...
We stayed two nights prior to boarding a cruise of the New Orleans Port. Location of this hotel was great, Restaurant right next-door called Copleand's was very good. Lots of shopping nearby, very close to the Bourbon Street area. Upon checking in the receptionist tells me it is her first night and she is the only employee in the hotel at this time. Not a big deal. We are simple. Just need a safe/clean place to sleep. She only has us down for one night and cannot figure out how to access our other night reservation. She wanted me to sign the amount for the two nights but couldn't guarantee that I actually had a room for two nights because she couldn't find the reservation. I had the numbers...
When I was checking in, the area around the hotel is not great. They can't control that, I get it. I got to my room, the carpet was wet. Not humid. Wet. There was water dripping from the ceiling in several places. The sheets were moist, and had several cigarette burns in them. The carpet had a lime green something in several places growing from it. The bathtub was rusted out and the water flow was minimal at best. There were chips in the tub as well. The shower curtain was too short so the water from the shower flooded the bath floor. There was no hook to hang a towel, no toilet paper holder, just the cabinet. I had 2 light bulbs burnt out- one in the entry and one in the bathroom. There was...
On June 21st we signed in at the Comfort Suites in Harvey, the Desk Clerk check to see in the assigned room was ready. However, the room was not cleaned. So she sought other room that may meet our need. She did found us a room, It was big enough because I need a sofa bed for my disable sister. Upon entering the room, it smelled, checked bath room, ceiling was mildewed, spotted from water damage, door nob to bathroom entry was missing, based tile near bath tub missing; Microwave was rusty point where it was difficult for tray to move; walls with chipped paint, carpet was very dirty and had a strong order. She provided air freshener to help with scent. Web view of room is very deceiving. And d...
We booked months in advance for a 2 bed room showed up to a 1 bed room for people; they told us they had no other rooms. I didn’t get a refund. Room was dirty. Manager did not assist. Our friends that had a room next to us said there was a condom wrapper in their floor. Awful experience.
