Loft - Reservar uma mesa

Well at least we can laugh about it now…not the special night we were expecting for our daughters 18th. The warning signs were there with the non-matching cutlery and the spelling mistakes on the menu, Halloumi fires, ****** merry or peppercom sauce anyone? The waiter took my beer order and disappeared leaving the rest of my family staring aghast and thirsty as he walked off. My daughter was looking forward to her first legal drink, a cocktail, unfortunately when it came there were a few ants in the drink, maybe off the mint leaves. Obviously we asked then to make a new cocktail. Things went from bad to worse….the replacement cocktail again had a few ants crawling in it, back it went, after...

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Ordered a dish with Tofu, got deep fried halloumi . Asked to change to tofu. Swapped for vegan cheese but didn't tell us maybe they were hoping we wouldn't notice or would think it was tofu. The poor waiting staff didn't know what to do. Asked to speech to manager was told they had gone home. Asked who was in charge was told no one. Other diner's over heard and said they had the same experience but were to embarrassed to say anything. All this on a busy Valentine's evening. Poor show. Won't be returning.

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Lovely restaurant! Food was tasty and staff were lovely, I highly recommend. We went for a celebration meal and they were extremely accommodating! Menu options are amazing! We all wanted everything. 4 star because I feel like it could do with 2 improvements: First Outside is very unloved, with dead flowers etc and the stairs could do with a clean up to make it look more inviting! Second the plates were cold which meant the food wasn’t as hot as I feel it should have been.

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We booked our wedding 4 months ago at the loft. We were supposed to do a tasting and suggested a date. We called, emailed and even contacted them on social media for 5 weeks and no one got back to us. In the end we had to find another venue for 40 people and 7 weeks to go. We have asked for our deposit back and they are avoiding all communication. Be VERY careful before booking at this venue

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We were visiting St Albans for the first time and local friends suggested The Loft for dinner on Saturday night. All four of us enjoyed an excellent meal with attentive service. I appreciate that some restaurants can suffer an off-day but I struggle to reconcile our meal with some of the dire reviews posted recently. Would very happily visit again.

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