Lou Malnati's - Grayslake/ Gurnee

I ordered a small Chicago classic with sausage and mushrooms for pickup. When I arrived to pick it up, the cashier said that he cannot find my order. Than a woman, who was working, overheard me when I showed the cashier my recent call list on my iPhone. She said she was from the Highland Park store and that the order was accidentally placed there. I then told her I am not driving to Highland Park. She said I don’t have to and that if I would wait 30 minutes, they will give me one for free. That was satisfactory for me so I agreed. When an employee brought me the pizza, I noticed that it was large, not the small one I ordered. I was really overwhelmed and I have to say that Lou Malnati’s real...

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I order deep dish. I'm expecting a lot of cheese with some sauce on top you know like a lou malnatis Pizza is known for I got this super skinny tiny pizza with barely no cheese and a bland tasteless sauce. I ordered ahead for pickup at a specific time and when I got my pizza to the car it was already lukewarm as if they made it when I called and not more closer to the pickup time. Although I got the meal deal which was very affordable it seems like they skimp on the pizza to make up for the savings smh

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I love this location! It's been too long, but, as usual- excellent food, excellent delivery time, excellent service. Christian took my order, and he was SO nice- Patient, helpful, and just a super nice fella. And The Lou- incredibly fresh, super tasty. This is the only location I'll order from

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Easy to order over the phone.....very friendly voice ! Picked up my personal pan pizza.. Lou 's version with added sausage. OMG...DELICIOUS ...will return to this Grayslake location....easy to find. This was my first visit to this location.

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It was an early brunch type for a party of 18. They told me my 5 deep dish would be ready at 1130 after opening at 11:00. They were, they quickly got it all together, very pleasent.

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