Lynbrook hotel - Reservar uma mesa

This establishment does not offer kind, friendly and courteous customer service by its manager Caroline, nor by its female reception/bookings staff member. Rude service beginning with a manager, is never a good sign when it comes to customer service. I would like to start on a positive note however, by advising that the wait staff, chef, and cooks within the restaurant of this establishment are kind, friendly, helpful, efficient, hardworking, and professional. Other than the that however, you can expect to encounter a rude manager by the name of Caroline, and an impatient and unfriendly/non-customer oriented female receptions/booking reservations staff member. I rang up this establishment to...

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I had a pleasant surprise at this beautiful motel in SE Melbourne. It is conveniently located just off the main freeway but is surprisingly quiet. The room was spacious, well-appointed, and very clean. The fee includes a continental breakfast pack in your room. The staff were professional and attentive, accommodating my request for a late checkout. There is a popular restaurant/bistro on site for lunch and dinner, which offers a buffet lunch with a variety of roasts, Asian dishes, and desserts. I was informed that the hotel only accepts business/corporate guests, so it may not be suitable for leisure travelers. However, I will definitely be returning in the future.

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Very disappointed about the treatment of your customers by The Manager Caroline. She’s a racist, she’s rude and doesn’t respect the customers. We were there for a birthday party and we asked to move tables from a waitress who said we could. This Caroline came screaming at us on top of her voice and made us out to be liars. She refused to listen to us and insulted us calling us liars. She did not act in a professional manner. As long as she’s there, I will never go back there. She was so rude and angry as if we had done something terribly bad. Not a good way to treat customers.

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I went to this restaurant for a surprise birthday dinner and when we couldn't fit at the table, we asked to move to a larger one. The manager insulted us and yelled at us, calling us liars. She even used racist language in front of our children. It was a terrible experience for all of us, including the kids. We will not be returning.

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The 3-course selection was lovely. Mains was everything from seafood to roast meat, salads veges. For desserts there was hot cold puddings. Soup was also available.

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