Macdonald Alveston Manor

I'd like to preface my review by acknowledging that my experience might not be representative of what most guests encounter, as I suspect the hotel might have been having an off day. However, overall, I found this stay to be less than the value it should have been for the cost. I'll break down my experience into different sections: Arrival The hotel's location is excellent, just a short walk from the town center. Check-in was relatively swift, with a second staff member stepping in to assist their colleague who was already engaged with another guest. We received information about our booking, directions to our room, details about breakfast, and an overview of the spa and pool facilities. Roo...

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Great hotel. I don't usually leave reviews but some of the previous mixed ones here had made me a bit tentative with booking the Macdonald Alveston. Glad to be proved wrong service 10/10 when I stayed here. Sure, it is a little dated in places but it is an old building after all. My standard bedroom was clean, spacious, had tea and coffee facilities and desk for working. The water fountains (that dispense both still/sparkling water) are an excellent idea I wish more hotels did this! I used the spa and gym facilities a few times they open around 6:30am 10pm and was lucky to have all the pool/sauna to myself in the evening. Gym is good too weights, cross trainers, treadmills, bikes etc. Ideall...

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Edit of review, ues had a few issues first night. Since then carpark lights have been fixed, i am also aware actions have been put into place to correct and prevent reoccurrence of any other issue we faced for us and other customers. Staff have been great. I'm aware there is a new manager in place and is making changes and acting on feedback. Room has been great and room service is great. If were in the area again will stay again. Pool is nice with clean facilities and nice sauna. Food drinks: Very expensive for the quslity provided. I'm happy to pay that much when its value for money but local pubs reheat food better. Edit: Actions have been put in place to improve this, haven't eaten a sec...

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Great location, easy access, plenty of car parking, good wifi. Room was excellent, with a nice coffee machine in the room. I was in the Coach House, where rooms are 'oldy Worldy ' and really nice. Food was great (cheese soufflé to start, rolled chicken breast as main and coffee crème brule for desert) Rooms: 5 Service: 5 Location: 5

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Looks good on the website. Could do with a good refurbishment and staff that care for the customer. Need to check parking policy as you don't expect to pay extra to park when paying £150 a night for a room!! Rooms: 3 Service: 1 Location: 4

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