Painted Cottage Cafe

Don't waste your time with this business, horrible customer service! I purchased a buffet out of their Etsy store, and regardless of how many times I messaged them about a delivery, I received no response. When the item arrived by UPS, I was not home, and it was left with a paralyzed and (obvious) cognitive brain-injured person. I had no idea when it was shipped or coming since the shop does not respond. He Signed for it, and the driver left the box Crate in my garage. When I arrived home and had someone help me unpack it, there was a hole in the buffet's back, and one leg was broken. I immediately contacted the seller, who, of course, did not respond. I opened an Etsy case that allowed me t...

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I ordered furniture from them on Etsy; spent a couple grand. Big mistake. No communication from them; no response to messages about when they would ship. Then, Jim messages, 'We will let you know... we are expecting a shipment next week '. This made no sense. Did they not have the stuff they sold me? More silence in response to my questions. Then they said that they were painting the furniture. Suspicious, that they actually didn 't have the furniture, I asked for a photo. No response. Last Monday, they messaged, 'We will send you photos by Friday. ' Friday and Saturday passed, no photo. When I pressed for a ship date, Jim responded, 'Next week.... ' which, I pointed out, is not a date. No r...

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I placed an order with The Painted Cottage via Etsy.com on May 3, 2020. I received an email stating my order had been delivered and another email stating my order had been shipped on the same day. I never received my order. I made multiple attempts to contact The Painted Cottage but received no reply. I had to file a fraud/theft dispute with my credit card company to receive a refund. I found this is a common trait for this company, taking people's money and not sending the purchased item and not replying to the consumer's email.

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Horrible customer service. Just try to find someone to wait on you. They act like they're doing you a big favor by acknowledging your presence. Since I was just shopping there for Dixie Belle products, I'll drive a longer distance just because to get better service.

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Very happy with my experience with them. Bed is beautiful.

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