Pancheros Mexican Grill West Berlin

So I come in tonight because I had a long day at work and just wanted to grab some quick fresh food.. which I love pancheros food. Nothing against the food. But that person you have working at this location… he’s somewhere between 5’8-6ft, definitely a gay guy with curly hair, wearing a beige shirt…he was the problem. He’s pacing back and forth rolling his eyes to his coworkers making side comments instead of just serving the guests in line. I have never seen anything like this before, I almost want to go to a different location just so I don’t have to experience this kind of service. Don’t ask me what his problem was… but it was definitely over one of the customers being served in line. I w...

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Be aware of double or triple charging you for things like extra chicken or queso on a burrito! Ive had it happen to me twice so far. On top of that, they have an extremely bad attitude when it comes to food being delivered. Just today I had a problem with the door dasher that was assigned for the food delivery from the PANCHEROS app. When I called the pancheros they said and I quote it's not their problem, like how you don't call Amazon when your amazon delivery is messed up . Basically meaning that it's out of their hands and it's not their problem. I just wanted my bowl and now I would put pancheros and chipotle in the same declining category

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Their food is terrible and most of the meat is very dry. I think people only come to this spot because it's convenient. Other than that, there's nothing really good here

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The customer service was great. The food was subpar and it wasn’t hot. It was fresh off the grill and Lukewarm.

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All day everyday. I probably come here more than I visit

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