Philly Pretzel Factory

Attempted over the course of the entire last week, in the early afternoons, to call and order a party platter for Saturday. The phone went right to voicemail every single time, but not just any voicemail, a personal voicemail, unprofessional message, I was not comfortable leaving a message at all. Finally get them on the phone Saturday morning to place an order, a young man picked up the phone, said hello, sounded all flustered and abruptly and very rudely said they arent making anymore platters and we cant come in to buy a bag of pretzels either. What kind of customer service is that? If your legit out of food, there is a polite way of telling your customers in order to maintain business fo...

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Do not go here under any circumstances. Placed an order with them for today no one was there. Lights off no one to be found. Other customers arrived confused at the closed store as well. Have had a lot of quality issues in the past with them anyway (old stale pretzels). Better off going to the one in Ewing they took my replacement order on the fly, but still out the original $45.

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The pretzels here are usually good. Today we went there, they put a warm, fresh pretzel over 4 old pretzels that seemed like they were at least a day old. You could hammer a nail with them. I was very disappointed. Buyer beware.

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The only thing they sell is pretzels and there are our on a Sunday afternoon. Their only thing is out. They have only pretzel and they are out

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The personnel gave me the freshest pretzels in the shop. They tasted fantastic!! The personnel was very polite and professional

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