Pollo Tropical - Reservar uma mesa

If I could give no stars would be how I really feel so let me start off with I have read the reviews so I see you all haven't made any adjustments. Well today me and my husband entered this racist location and upon walking up the white lady at the register is not friendly and everything you ask her is a NO that's all comes out of her mouth no customer service skills at all. Secondly they tried to serve me teaspoons of food and charge me almost $14 dollars a plate and when I told the manager Carmen this was unacceptable she decided to go back and forth with me in front of guest and her staff completely unprofessional what I couldn't understand is why all the other hispanic guest had large por...

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Here you can eat delicious food... fresh and instant products. Excellent service, thanks to Marisol Irizarry, Mr. Eric and his team, and don't forget the cook Padilla. I can't return to my little island in PR without first visiting them. 100% recommended.Until next time

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Took a takeout.. Smokey hot chicken given on styrofoam container with aluminum foil on the side.. can smell the styrofoam when eating the chicken.. they should invest in some better food containers for serving high temperature foods

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Before the meals were better. They have lowered the quality

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Food was just O.K, would not be my first choice next time.

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