Pollo Tropical - Reservar uma mesa

I just encountered the most unhinged, disturbed maniac at this location who is also a Night Time Supervisor !! This woman was rude, unprofessional, confrontational, and argumentative for no reason!! I tried to order a family duo with chicken and pork for $27.99. She said it 'll be 20 30 minutes for the chicken and i said i 'll wait. There were multiple people on the intercom asking different questions. I told them i didn 't want beans with my order and one person asked if i wanted double rice or rice and corn instead of beans. I responded rice and corn . Then the supervisor said she can 't give me extra pork in place of the beans. I told her i didn 't want any extra pork i wanted the pork th...

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Expect anything but quality service, from the moment you walk up or pull up through the driveway you're greeted immediately with attitude as if we're interrupting them from doing anything but their job. And to add injury to insult it never fails when and if you order is missing items, overcooked/inedible, or poorly packaged. I don't understand, if you hate your job that bad then why even bother to show up? Its unfortunate because of people like this it makes everyone else's experience miserable. Entitlement at its finest.

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Said they didnt have cripsy caesar wraps, no problem I'll take grilled. The grilled were half the size of a dollar bill. Besides the mass amount of wrap to eat there was basically 3 tiny cheeto like chicken strips in the whole wrap. Just tell people you're out rather than short changing them.Update: Tried again last night. The only thing different from what me and my girlfriend did that day was what we ate there. She got sick.

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I know many polo tropical places across Florida ,but this is the first when chicken it's highly well cooked and tasty

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Food is good,worker in the drive tru were talking about personal things with each other, very unprofessional.

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