Pollo Tropical In Pembroke P

Everything was a disaster; Terrible service after they charged me for the order. When I went to pick up there was no fried plantain and they didn't offer me anything to substitute. I ordered churros and they gave me 3 churros and they told me there was no sugar... The one they delivered the order It seemed like she was doing me a favor; and angry... all the time shouting. A disgusting place. I asked to eat there and they didn't even want to give me a tray. In short, a disaster would never return... Everything was poorly served. 2 slices of meat. The rice was plasticine. and the beans had water that could be seen above. A disastereeeeeeeeeeeeee

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I go to this pollo EVERY SINGLE DAY.. my daughter is a very picky eater she doesn’t eat the beans only the juice which is freshly made…. The Managers Francis, Sherry and her staff Ashley, crismellie(sorry if I miss spelled any names or didn’t mention are AMAZING and professional they go out their way to make sure the order is right every time…I wish all pollo’s was like this location.

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Very dirty!!!! DO NOT RECOMMEND THIS PLACE AT ALL!!!!! If you value your morals and your life do not come here! The manager is so disrespectful and I witnessed first hand seeing a worker get mistreated!

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Honestly, from what they said, I thought the chicken was tastier, and the chicken is small.

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Best Pollo Tropical location in South Florida. Shirley the assistant manager is awesome.

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