Popeyes Louisiana Kitchen

The customer service has been going downhill for a while now. It is now even worse. You go inside you wait 20 plus minutes for food, you go on the drive thru, you wait 30 minutes in line, and then another 20 when they park to the side. I love the food, but you ask for condiments at the window, and they don’t bring it to you after you park. Bad service. Terrible that it has become the norm in one of my favorite restaurants.

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Waited 10 minutes was charged only to be told spicy is 15 minutes. Complained about finding out about the wait after paying. And was rudely told by green shirt manager “you don’t have to wait you can leave “ So because you aren’t managing correctly and ran out of food I should leave ,no apology for the wait just take your money and go.

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Unfortunately, me my girl and my daughter got a bad case of food poisoning eating here. Never again will we eat fast from here. The corporate was very nice about the situation and understanding. We was nice enough to give us a refund but it wasn’t about the money. Our health and others are very critically important.

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I ordered online and went inside to pick up. The cashier was focused on what appeared to be a family member, who was reaching across the counter and taking free drink cups. As a result, the customer line increased. After about 15 minutes, I finally received my order. The stkaff need to be retrained.

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So let down. I love Popeyes, but the chicken I got tonight was so over fried or sat under a heat lamp so long it look dark and weirdly green. Never before have ever had Popeyes disappoint me. I will not go back to this location again.

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