Popeyes Louisiana Kitchen

Absolutely horrible. When we got in the line, it already was extending out into the road almost. Since we had a mobile order we tried to go inside, but the door was locked. So we waited in line, it ended up being an hour or longer. Once we finally got to the intercom they had us park and finally opened the doors and had us come in. A complete waste of time. Since there were also around 10 workers inside so there shouldnt have been too many problems, but the workers were moving at a snails pace and taking their time although there was a huge line. Some of the worst customer service ever. Whoever came up with this idea was obviously not thinking.

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I ordered 12pcs chicken (only) and 12 pcs biscuits, the crew said chicken will be available 3mins and if i could wait in the parking, the order was placed at 5:42pm the crew brought my chicken 6:07pm, so basically it’s not 3 minutes, but, alright, time to go home without checking my order, when we are about to eat it,I’m so disappointed they did not include butter syrup for the biscuits and chicken is only 11pcs. Though We love their chicken,the customer service is really Bad? this happens to me multiple times already. I hate myself for not checking my orders before I leave, though I know that’s part of their job.

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This is by far the most filthiest Popeyes I’ve ever seen. Coming through the front the doors and windows had handprints and sticky stuff on them. The condiments station was empty and dirty. The dining room area was filthy as well and full of junk. The countertops where orders are taken should be cleaned periodically. If their not going to clean why wear a mask?

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Placed a mobile order and had to wait over 30 min for it. When we get to the window we were asked to park and go inside cuz it wasn't ready. While I'm waiting I see 4 employees on break in the lobbyManagement needs to do better at handling this location. Can't be having customers waiting so long.Got here at 430. It's 515 and still don't have my order ready.

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The order taker “Maria” and the drive thru food deliverer “Nday” were AWESOME! They both had the smoothest customer service experience. Thank you

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