Ratskeller Zum Neinerlaa

We visited this restaurant a few minutes ago, and experienced possibly the worst customer service I 've ever had in a restaurant anywhere in the world. It reminds me of when I lived in East Berlin right after the Wall came down. We ordered our food, I ordered a buttermilk pancake, but mine tasted of meat (I 'm a vegetarian), so I asked to exchange the dish for a salad. The owner, who was serving us refused, saying if I wanted to send it back to the kitchen I would pay for it and then whatever else I ordered. I can 't remember the last time I sent something back (many years ago), but on the rare occasions it does happen, I 've always been offered something as a substitute without extra charge...

• Útil
• Não útil
• Responder

2 Versuche gehabt. Beim erstenmal nach 5 Minuten geganen weil kein Personal anzutreffen war. Bei 2. Mal ging dies dann aber bis jemand die Speisekarten brachte verging wieder eine Ewigkeit zu schweigen bis wann dann das essen kam. Dafür waren beide Gerichte dann auch kalt, man kann halt nicht alles haben. Ambiente soll einem das klassische Erzgebirge wohl näher bringen ist aber zu überladen. Das Volksmusik gebrabbel aus 10 Euro Lautsprechern reist es dann auch nicht mehr raus. Im großen und ganzen enttäuschend ( bei der super Lage ). Wiederholung nein danke!

• Útil
• Não útil
• Responder

A warm and cosy restaurant to sample local traditional Christmas food. As we were on a tour we ordered the Neinerlaa to share with the rabbit and chicken as the centre piece of the dish. It was lovely to sample a local dish to warm us up on a snowy day. The waitress even tried to explain in English what each small portion of food represented, and google gave us the rest.

• Útil
• Não útil
• Responder

We sent here 3 times with good food and service each time. There was a special menu with wild boar. Wine list was limited.

• Útil
• Não útil
• Responder

We had lunch there. Good traditional German food! The restaurant is located on the central square and is also nice.

• Útil
• Não útil
• Responder