Redfields Garden Centre

We really like this garden centre and were looking forward to lunch in the main restaurant after a long gap as we no longer live near. There is an extensive range of meal options from multiple counters; that's good. There was a notice saying that...the (table) service might not be up to standard with the nationwide problem of staffing, that's understandable; in fact we found the service to be acceptable; the restaurant at pm on a Saturday was around two thirds full. The problem was with the food. Unusually the mushroom soup was the consistency of a minestrone very thin and definitely not a cream of mushroom although the flavour was OK; but not hot. Plates for mains were cold and the food was...

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Booked and pre paid for afternoon tea for my mums retirement, phoned and confirmed booking day before. On arrival we saw the host who clearly has not received any training in the role. She was looking for a suitable table to sit us so already...we were now already waiting a couple of minutes, now it is clear no table has been set up so she seats us at another table. Five minutes after, ģshe returns with menus and says hopefully someone will be over in a minute to take an order. No one returned, we sat there for minutes with nothing and I had pre booked and paid. Packed up our things and asked to speak to the manager who actually apologised then said I am trying to think of an excuse but can'...

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We were given vouchers for the above for our Golden Wedding anniversary. Booked a table for today. Met at restaurant entrance by very nice member of staff and shown to our very nice reserved table. Fabulous glass of champagne and wonderful selection of sandwiches ,...cakes and scones with jam and cream. Very attentive waitress who bought us over another slice of cake on a plate with congratulates written on it when she found out what we were celebrating. As much tea and coffee as we wanted. The restaurant was fairly busy but the service we received was first class. Definitely going to bring my friends for their birthdays etc

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We have been here on many occasions and standards are definitely slipping. I think we all understand the pressures on staffing but surely that means you adjust numbers of people you serve to suit your capacity. Today we had to wait an hour for a...very simple order but noticed time and again people who ordered after us being served before us. We questioned this but were still left waiting. So why not limit numbers you let in so you can cope and use a more robust system that ensures people you let in are served properly, a pen written sheet is not working.

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We had our first visit here, it's a very big restaurant and quite noisy. .Service excellent, order taken promptly, drinks came quickly and so did our food. However it is very expensive, for a coronation chicken baguette and for a small bottle of...coke. It was very nice but one thing I would say, for that price, please use butter.

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