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"Terrible and overpriced place. Rude and dismissive owner. Bettering to stay away and choose one of the wonderful cafes in the area."
Pratos: 33
Comodidades: 17
Categorias: 5
Avaliações: 686
I am stunned that someone could have a bad experience here. Upon arrival, there is hand sanitizer to use, the staff is behind a plastic screen and you have to order your food at the counter, which minimises staff/customer interaction/contamination. Serving staffs wear masks and the waiter was happy to get us extra drinks so that we didn't have to go back up to the counter again. Despite what could be quite a sterile place at this moment in time, they have succeeded in making the cafe look and feel both sanitary and welcoming. There are plants on one shelf to sell and the back dining area is as light and airy as it is to sit out in the sunshine. The staff are friendly and helpful and we didn'...
This was my second visit to the cafe, about a year apart. I stayed away from this place after being made to feel unwelcome after my first visit, however it was a hot day and I fancied an iced latte so I thought I would give it another go. Once again I was greeted by a member of staff with a cold glare and a real “ why are you here” kind of attitude. They were very unhelpful when asking about vegan options and really did their best to make me feel uncomfortable and embarrassed, to the point where I was ready just to walk out. The staff at roots really need to take a course in customer service
Since Covid-19 I had to find places in Chesham to work. Chesham is a lovely town but now renowned for the best hospitality for CEO and business people with our computers and long hours! But Root is very welcoming. They have delicious coffee and the best cakes in town. It can be a little noisy with families and toddlers, but if you don’t mind sound of life, Root is great!!
