Shoprite Of Cortlandt

sigh I’ve used this grocery store since 2019 but this will be the last time I will ever be using this grocery store I’ll take my business elsewhere and here is why Order For Pick Up The way it works, is that you place your order online, wait at one of the parking bays, text a number to one of their direct lines, You fill out a survey online saying you’re here with name and parking bay number. I place my order 8am Sunday morning for 6:00pm 6:30pm pick up, I arrive 6:30pm on the dot in bay 5 with my 6 year old daughter, attempt to do the text survey (which I have been doing since the service started up in covid, I have a very busy work schedule, I need a pick up service) No response via the te...

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I have been getting delivery for 2 years the last 6 months. Lisa very upsetting I called she seen my number is that Donna P I don't want to talk to her. I said let me talk to her.she was so nice. Well a month later I did a big order. No fruits and veggies. I called her she said I will send it out Sunday morning. No veggies and I had company no tomatoes. Avocado for salad and turkey sandwiches. And I called at 215.pm said she left talked to store supervisor Dave. Nice he said he would get back to me and 10 minutes called said he talked to Lisa and she said I wanted a refund. That is a lie I said I wanted my fruits and vegetables. So I talked to Britney and she promised me Monday 530.pm and 8...

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Horrible customer service. I called three times asking them to pick up an order on my doorstep I did not place. First call, the woman took my phone number. On the third call, she rudely told me to just throw the groceries out . She could have called me to let me know OR sent someone to pick them up and return them to the store. Incredible waste!! And we wonder why prices are so high?! Shameful!

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I enjoy shopping at ShopRite. The employees and managers are helpful and kind. The supermarket is always clean and in order. One thing though, why don't you sell the Banquet Hot Spicy Sausages? They are absolutely delicious and you have the market in which this would sell. I wish you continued success. Respectfully, Nydia D. Pérez

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Somo employees are not friendly, and the manager is not customer oriented he escaled situations instead of treat clients with professionalism.

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