Smallwood Lodge, Newport

The food at this restaurant was excellent and compliments to the chef are in order. However, the service was extremely disappointing during our pre-booked champagne afternoon tea for my nan's birthday. Despite waiting for a long time, the champagne and pots of tea were forgotten and we had to remind the staff. Even after the food arrived, we had to wait ten minutes for cutlery. The lack of organization and communication was unacceptable for the price we paid for this 'experience'. We will not be returning and would not recommend this establishment. To make matters worse, when we asked for the bill, we had to track down a staff member who was found standing in the kitchen on her phone. This b...

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We have been using this restaurant for coffee and light meals and based on our previous experiences, we decided to book the Christmas Lunch. Unfortunately, it was a disaster. The room was freezing cold, I had to keep my coat on, the service was inconsistent and slow. The meal seemed like it had been reheated and was average at best. Overall, it was a very amateurish experience and extremely disappointing. We have just returned home to recover and warm up.

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Lovely staff, very friendly, they fitted us in, even though they were busy and most tables were reserved. We ordered 2 full english breakfasts and 2 teas, one of which was de-caf, the teas came quickly and were served in lovely individual tea pots. The English Breakfast was delicious and cooked well. Priced well and friendly staff, will definitely visit again. Thank you Smallwood. P.s. may not be suitable for some as the toilets are upstairs

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Have used this place on a number of occasions for breakfast and afternoon tea. Food is very good however today when we went for breakfast with family the service was hopeless. Waited nearly an hour for breakfast to come, toast didn’t arrive until we had eaten everything else. Such a shame, puts you off going again, good job there’s plenty of places for breakfast on the high street.

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We had a lovely family get together for 12 people, the food was lovely as always and the staff were excellent. Thanks Jackie and Co. Avril x

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