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"We had issues with the EV charging station in the car park and found ourselves stranded as the chargers at the near by services were also not working. The staff at the hotel couldn’t be more helpful. We would definitely use this hotel based purely on the positive and helpful attitude of the staff. Thank you for your help"
Endereço: Dumfries DG1 1HS, United Kingdom, DG16 5DZ, Dumfries Galloway
Cidade: Dumfries Galloway
Pratos: 6
Comodidades: 21
Categorias: 5
Avaliações: 1820
My husband and I got married at the blacksmith shop this week and stayed at this hotel with our wedding guests. We would never recommend this place to anyone looking to get married. We have come away disgusted with the way we was treated on our wedding day by certain staff members. The rudest person of them all was a lady called Alice who worked in the restaurant. She made me cry on my own wedding day with how she kept trying to start arguments from the moment we arrived for our wedding meal. She kept prodding us with sarcastic remarks all the time was constantly watching us to try and make an issue over literally anything. She was absolutely vile with the way she thought she could talk to u...
We had 6x rooms booked for wedding including the Ash suite paid extra for family and guests fur a wedding the Ash suite there was no hot water for bath and patio doors blowing open and rattling all night. There where still gift left in cupboard from 60th party. We booked 2x dressing gowns and slippers and put on our bill but where not allowed to take them.rang reception said no hot water and attitwas couldn't care less re water or patio doors they also explained not to take dressing gowns as did not belong to hotel.. Reception staff very cold and uncaring it seen they have had your money and not bothered we where a small party for wedding but should be treated as well as a 200 party not look...
We had dinner here the night before we were married. ‘Artisan bread with oils’ came as a shared starter. A massive plate of huge chunks of bread which had been shoved in the oven to warm I presume, but was toasted, hard and dried up. We asked for fresh bread which was not toasted and hard. Same bread came back, pretty stale and crumbly, we didn’t eat it. The oil was horrible and the balsamic vinegar in the oil was the thick balsamic glaze which you squirt on food! My main of roasted beetroots salad would have been ok if it hadn’t been absolutely soaked in horrible olive oil, there was no other dressing other than a squirt of the balsamic glaze again. My partners chicken cesar salad was spoil...
We had a great experience at Smiths for our Wedding dinner, we had to pre order, but they got it all correct and the servings were very generous. My steak was delicious, we had two fussy eaters with us and they ate more than the other 6 people, so it must have been good! Large selection of wine too, so great evening, and friendly staff. The restaurant itself has lovely decor.
We had issues with the EV charging station in the car park and found ourselves stranded as the chargers at the near by services were also not working. The staff at the hotel couldn’t be more helpful. We would definitely use this hotel based purely on the positive and helpful attitude of the staff. Thank you for your help
